This policy applies to furniture and other products purchased from Studio Red Interiors through its website or directly from our studio. By placing an order, the Client confirms that they have read and accepted this policy.
Unless otherwise confirmed in writing, Studio Red Interiors provides curbside delivery only. Delivery is complimentary within Lahore. Delivery to other cities in Pakistan is charged, and the charge is confirmed with the Client before dispatch.
Curbside delivery means that the order will be delivered to the nearest safe and reasonably accessible ground-level point outside the Client's property, building or premises. It does not include:
The delivery team may refuse to enter a property or complete a delivery where access is unsafe, restricted or likely to cause injury or property damage.
Furniture placement, assembly and installation are not included in standard delivery charges.
If the Client requires furniture to be carried inside, unpacked, assembled, placed or installed, the Client must request this service before delivery. Studio Red Interiors will confirm availability, the scope of work and the applicable additional charges.
All placement and installation services are subject to:
Any additional work requested or required at the delivery site will be separately charged. Studio Red Interiors may suspend or refuse installation where site conditions are unsafe or materially different from the information supplied by the Client.
Before placing an order, the Client must confirm that the product, including its original packaging, can safely pass through all relevant entrances, doors, corridors, staircases, elevators and other access points.
The Client is responsible for:
Studio Red Interiors is not responsible for failed delivery or installation resulting from inaccurate measurements, unsuitable access, structural limitations or undisclosed site conditions.
If an item cannot be delivered or installed because of these conditions, the Client will remain responsible for the order and for any reasonable redelivery, return-to-warehouse, storage, additional labour or specialist-equipment charges. Custom-made or made-to-order products will not qualify for a refund solely because they do not fit the Client's premises.
The Client must provide a complete and accurate delivery address, telephone number, access instructions and any relevant site restrictions.
Studio Red Interiors will not be responsible for delays, failed deliveries, losses or additional costs caused by:
Any additional costs arising from inaccurate information or failed access will be charged to the Client before redelivery.
The Client must notify Studio Red Interiors promptly and in writing of any requested address change. An address change is not effective until confirmed in writing and may result in revised delivery charges or timelines.
As every piece is made to order, lead times vary from product to product. The estimated lead time for each piece is stated on its product page, quotation, order confirmation or invoice, and refers to the time needed for the piece to be ready for dispatch.
The estimated lead time begins only once the order stands confirmed, which is when the advance or full payment has been received and the 48 hour cancellation window has passed, and Studio Red Interiors has received the final product, finish and material selections.
Delivery and dispatch dates are estimates and are not guaranteed deadlines unless Studio Red Interiors expressly agrees otherwise in writing.
Delays may occur because of manufacturing schedules, material availability, customisation, quality-control requirements, carrier availability, weather, road restrictions, government action, labour disruption, import or customs delays, accidents, natural events or other circumstances beyond reasonable control.
Studio Red Interiors will make reasonable efforts to notify the Client of significant delays. A reasonable delay will not automatically entitle the Client to cancel an order. Apart from cancellation within 48 hours of advance payment, as set out in our Refund Policy, custom-made and made-to-order products are strictly non-refundable and non-adjustable, except where otherwise required by applicable law.
Studio Red Interiors may deliver an order in separate shipments where reasonably necessary.
The Client or an authorised adult representative must be present during the agreed delivery window.
A person who accepts the delivery at the supplied address will be treated as authorised by the Client unless Studio Red Interiors was informed otherwise in writing before delivery.
If delivery cannot be completed because the Client or an authorised representative is unavailable, access is denied, the site is unsafe or the premises are not ready, Studio Red Interiors may return the products to storage. Redelivery, waiting time, storage and additional labour charges may apply.
Any request to reschedule should be made at least 48 hours before the agreed delivery date. Late changes may incur reasonable costs already committed to the delivery.
The Client or authorised representative must inspect every product at the time of delivery, before signing the delivery receipt.
Any damage, defect, missing package or incorrect item must be:
Photographs must also be sent to Studio Red Interiors by WhatsApp or email at the time of delivery, quoting the order number. Products accepted at delivery without an issue being reported and photographed are considered delivered complete and in good condition. Studio Red Interiors does not provide a warranty after delivery.
The Client should retain all original packaging until the claim has been reviewed. The Client must not use, alter, repair, install or dispose of a reportedly damaged product without written instructions from Studio Red Interiors, except where necessary to prevent injury or further damage.
This reporting requirement does not remove any rights that cannot lawfully be excluded.
Where an issue reported at delivery is verified as a manufacturing defect or delivery related damage, Studio Red Interiors will collect the product and return it to its Lahore atelier, where it will be restored by our craftsmen to its intended standard at no additional cost and then redelivered to the Client. Products are restored rather than replaced, and no refund, exchange or price adjustment is offered.
Studio Red Interiors may inspect the product before approving a claim. The time needed for restoration depends on the nature of the work and will be confirmed with the Client. Nothing in this section limits any remedy that cannot lawfully be excluded.
The following are not normally treated as defects:
Once furniture has been delivered and accepted in good condition, Studio Red Interiors does not accept returns or exchanges because of a change of mind, personal preference, colour perception, incorrect measurements or failure to fit the intended space.
Apart from cancellation within 48 hours of advance payment, all orders are final. Once those 48 hours have passed, the order stands confirmed, and Studio Red Interiors does not offer cancellations, refunds, adjustments, exchanges or replacements, whether before or after delivery, as set out in our Refund Policy.
A delivery refusal does not automatically cancel an order or create a right to a refund. Unauthorised returns will not be accepted.
Nothing in this policy excludes or restricts any remedy or consumer right that cannot legally be excluded.
Responsibility for loss or damage passes to the Client when the product is delivered to the agreed delivery point, collected by the Client or handed to a carrier arranged independently by the Client.
Ownership of the product remains with Studio Red Interiors until all amounts due for the order, delivery, storage and additional services have been paid in full.
To the maximum extent permitted by applicable law, Studio Red Interiors will not be responsible for indirect, incidental or consequential losses, including loss of use, income, profit, business or enjoyment resulting from a delay, failed delivery or product issue.
Where liability may lawfully be limited, Studio Red Interiors' total liability relating to a product or service will not exceed the amount paid by the Client for the affected product or service.
Nothing in this policy excludes liability that cannot legally be excluded, including liability arising from fraud, wilful misconduct or other liability protected by applicable law.
The Client's quotation, invoice or written order confirmation may contain product-specific delivery or installation terms. Where those terms conflict with this policy, the written order confirmation or invoice will apply to the extent of the conflict.
Verbal statements do not change this policy unless confirmed in writing by an authorised representative of Studio Red Interiors.
If any provision is found invalid or unenforceable, the remaining provisions will continue to apply. This policy is governed by the laws of the Islamic Republic of Pakistan, and disputes are subject to the jurisdiction of the courts of Lahore, without affecting any consumer protection rights that cannot be excluded.
All outstanding balances must be paid in full and received as cleared funds before delivery. This includes all amounts due for products, delivery, installation, storage, additional labour and any other agreed services or charges.
Studio Red Interiors may withhold, postpone or reschedule delivery until the Client's account has been paid in full. Any delay, storage cost, redelivery fee or other expense arising from late or incomplete payment will be the Client's responsibility.
Payment will be considered complete only after the funds have cleared and been confirmed as received by Studio Red Interiors.
For delivery concerns, damage reports or installation requests, contact Studio Red Interiors using the contact information stated on the website or invoice: