Studio Red Interiors ("we", "us" or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website www.studioredinteriors.org, contact us, book an appointment, place an order or use our client area, and how we use, share and protect that information.

---

1. Information We Collect

We may collect the following information:

• Contact Information: your name, email address and phone number when you use our contact, appointment, careers, checkout or event registration forms.
• Project Details: information about your interior design project, such as its location, budget, timeline and preferences, and any drawings or files you upload with your enquiry.
• Order Details: your delivery address and city, the pieces you order, any voucher code used and the payment status of your order. Payment confirmations you send us by WhatsApp are kept with your order. We do not collect card numbers or online banking details on our website.
• Appointments and Registrations:the date and time of appointments you book, and the details you provide when booking an appointment.
• Career Applications: your CV and the information in your application if you apply through our careers page.
• Chat Messages: the messages you send to the AI chat assistant on our website.
• Client Area: sign in activity when you use our private client area.
• Usage Data: the pages you visit, time spent on the website, device and browser type, approximate location and IP address, collected through our analytics and advertising tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide project consultations.
• Process, deliver and support your orders, including sending order confirmations by email.
• Manage appointments, event registrations and job applications.
• Understand how our website is used and improve our website and services.
• Measure the results of our advertising and show our adverts to people who have visited our website.
• Send relevant updates about your project or order.
• Keep our website and our clients secure and prevent misuse.

We do not sell or rent your personal information. We share it only with the service providers listed in Section 5, so that they can provide their services to us, or where we are required to do so by law.

3. Data Security

We implement industry standard security measures to protect your personal data, including encrypted connections (HTTPS), secure server configurations, and restricted access to form submissions, orders and uploaded files. However, no method of transmission over the internet is completely secure.

4. Cookies and Browser Storage

Our website uses cookies and similar browser storage for the following purposes:

• Essential: to keep your shopping cart and recent chat conversation on your device, remember your sound setting during a visit, and keep you signed in to the client area.
• Analytics: Google Analytics sets cookies to help us understand how visitors use our website.
• Advertising: Google Ads, and Meta (Facebook and Instagram) where used, set cookies or use similar technologies to measure when a visit to our website leads to an enquiry or order, and to show our adverts to people who have visited our website, known as remarketing.

You can block or delete cookies in your browser settings at any time. You can also manage the adverts you see through your Google account ad settings and your Facebook or Instagram ad preferences. Blocking essential storage may stop the cart or client area from working.

5. Third Party Services

We use the following third party services to operate this website:

• Google Analytics: for website traffic analysis.
• Google Ads: to measure enquiries and orders that come from our adverts, and for remarketing.
• Meta (Facebook and Instagram): where used, to measure and improve our adverts on those platforms.
• Web3Forms: to deliver submissions from our contact, appointment, careers and enquiry forms to our inbox by email.
• Resend: to deliver career application emails, including any CV you upload.
• Anthropic (Claude): powers the AI chat assistant on our website. Messages you send to the chat assistant are processed by Anthropic's API to generate a response.
• Vimeo: hosts the videos shown on our website.
• Adobe Fonts and Google Fonts: provide the typefaces used on our website. Loading them shares your IP address with these providers.
• WhatsApp: when you choose to contact us or send a payment confirmation by WhatsApp, your messages are handled under WhatsApp's own terms.
• Our Hosting Provider: stores our website and the information submitted through it.

These services have their own privacy policies and we encourage you to review them. Some of them may process information outside Pakistan.

6. How Long We Keep Information

We keep enquiries, uploaded drawings and files, AI chat conversation logs, appointment records and event registrations for as long as reasonably necessary to respond to and service your request. We keep order records, including delivery and payment details, for as long as needed to fulfil your order and meet our accounting, tax and legal obligations. Career application CVs are kept for the duration of the relevant hiring process, after which they are deleted. You may request earlier deletion at any time using the contact details in Section 10, unless we are required by law to keep the information.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your personal data.
• Object to the use of your information for advertising.
• Withdraw consent at any time for communications.

To exercise any of these rights, please contact us at info@studioredinteriors.org.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@studioredinteriors.org
• Phone: +923005255517