This Refund Policy applies to Signature Pieces and all made to order furniture purchased from Studio Red Interiors through www.studioredinteriors.org or directly from our studio. Please read it before placing your order. By confirming an order, you agree to this policy.
Every Signature Piece is handcrafted specifically for you once your order is confirmed and advance payment is received. For this reason, your order stands confirmed and final once 48 hours have passed from your advance payment, as set out in section 2.
Apart from that window, we do not offer cancellations, refunds, adjustments, exchanges, replacements or returns, whether before or after delivery, including for a change of mind, personal preference, colour or finish perception, incorrect measurements, or a piece not suiting the intended space.
You may cancel your order for any reason within 48 hours of making your advance payment and receive a full refund of that payment. Refunds are made to the bank account the payment was made from, within 7 to 10 business days.
Once 48 hours have passed from your advance payment, your order stands confirmed. From that point, no refunds, adjustments, exchanges or replacements are offered, whether before or after delivery.
The price confirmed at the time of your order is final. We do not offer price adjustments, credits or partial refunds after an order is placed, including where prices, promotions or vouchers change afterwards.
You, or your authorised representative, must inspect every piece at the time of delivery, before signing the delivery receipt.
If there is any issue with a piece, you must, at the time of delivery:
Pieces that are accepted at delivery without an issue being reported and photographed are considered delivered complete and in good condition.
Where an issue reported at delivery is confirmed by us as a manufacturing fault or damage in transit, Studio Red Interiors will collect the piece and return it to our Lahore atelier, where our craftsmen will restore it to its intended standard at no additional cost before redelivering it to you. Pieces are restored rather than replaced, and refunds are not issued.
Studio Red Interiors does not provide a warranty on pieces after delivery. We are not responsible for wear, damage or deterioration arising after delivery, including from use, moving, cleaning, sunlight, moisture, heat or care.
Each piece is made by hand from natural materials. Natural variations in wood grain, marble and stone veining, leather texture, fabric shade and hand applied finishes are part of its character and are not defects. Minor differences from photographs or renderings, caused by screen settings or natural materials, are also not defects.
Interior design consultations and projects, as distinct from furniture orders, are governed by the terms of your individual project agreement or invoice.
This policy does not exclude or limit any right or liability that cannot be excluded or limited under the laws of Pakistan, including the Punjab Consumer Protection Act 2005. Where any part of this policy is found to be unenforceable, the remaining parts continue to apply.
To cancel within 48 hours, report an issue at delivery or ask about this policy, please contact us: